Community FAQ's

Monticello Crossroads

 Last update: 5/31/24

Amenity Access

  • What are the operating hours of the pool?

The pool season typically runs year around. During season, the pool is open on Weekdays and Sunday from 9:00 AM – 10:30 PM and Friday, Saturdays, and days preceding a holiday from 9AM – 12:00 midnight. 

  • Where can I get an access device?

You can order an access device from Goodwin’s Amenity Access Department by clicking HERE on the link  and completing the webform. 

  • How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.

  • How can I reserve the clubhouse for a party?

No private parties are allowed with out prior board approval. Please submit a request to reserve the clubhouse to the community manager. 

Is alcohol allowed at the pool or clubhouse?

Use of alcohol is permitted at the pool and clubhouse under the following circumstances: Glass containers are prohibited by law and are not allowed in the pool area. Do not throw metal pull-tabs or bottle caps into the pool or in the surrounding areas. Trash should be put in the containers provided. 

  • How many guests can I have at the pool?

Each resident must accompany all guests to the pool area. Each resident can have no more than six (6) guests at a time at the pool. No private parties are allowed without prior approval from the Board of Directors.  

  • Where is the pool located?

The pool is located at 5200 Martel behind the clubhouse.

How can I obtain a vendor code for a delivery/service?

The gate code changes each quarter, the current gate code is 27189.

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

  • Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Documents section of TownSq. 

Tools - Documents - Architectural - DMON.AssocDocs.Architectural_Change_Form_July_2019.pdf

  • What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Board of Directors. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 10 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

If you have not heard from the Community Manager or the Board of Directors  within 10 days from the date of submission, please submit a request via TownSq or email your Community Manager at DMONmanager@goodwintx.com. 

Board Meetings

 

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

 

Common Area Maintenance

  • What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for interior of the unit, patio doors, windows and window screens. 

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • What is the trash/waste pick-up schedule for my community?

Trash days are Monday, Wednesday and Friday. Recycling is picked up every Tuesday.

  • What is the bulk pick-up schedule for my community?
  • There is no Bulk trash pick-up. All construction/large trash must be hauled offsite. If large items are left near dumpster, the owner is subjects to fines and fees.
  • How do I get electric/gas/water/trash service? 

Water and Trash are included. Please contact the city for all other utilities.  

  • How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key. 

Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at dfwcompliance@goodwintx.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. 

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:


TownSq App: Submit a request via our web and mobile application. 


Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.


Community Manager:  via email DMONmanager@goodwintx.com.


Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

  • Where can I find the governing documents of the association?
  • A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

 

Option 1: Mail-In Your Payment to the following address:


(DMON) Monticello Crossroads 

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

 

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.


From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.


From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (DMON) in the memo section of your check.

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • What is my property code?

Your Property Code is DMON

  • What is the Management ID?

6587

  • When is my assessment due?

Assessments are due on the first and are late after the 10th of each month. 

  • Are there any fees associated with online payments?
  • When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible. 

  • How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

  • Where can I find my account number?
  • You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

  • How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

Proper insurance

Keleigh Buchanan: kbuchanan@properins.com

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

    • How do I get a lender questionnaire completed? 

  • Lender questionnaires can be ordered via the Goodwin website at www.goodwintx.com

     

    • How much does a lender questionnaire cost?

  • Visit the Goodwin website at www.goodwintx.com for pricing.

     

    • Where do I obtain a resale certificate?

  • Resale Certificates can be ordered via the Goodwin website at www.goodwintx.com

     

    • I'm the Lender and would like to get a statement. Is there a charge for this?

  • A statement can be ordered via the Goodwin website at www.goodwintx.com

Rules/Regulations

  • What is the community's rental/leasing policy?

A lease agreement must be turned into management at the start of each lease. 

No rentals less than 30 days. 

What is the community's pet policy?

  • No animals, livestock, or poultry of any kind may be raised, bred, or kept in any condominium or patio, with the exception of dogs, cats and birds. 
  • Pets must be kept under control at all times. There is a leash law in Dallas that will be enforced by local authorities. If you see a pet off of a leash, please contact animal control at 214-670-7436. Operates daily from 8:00 A.M. to 5:oo P.M. You must have animals contained. 

 

  •  
  • What is the community's parking policy?
  • Each unit at Monticello Crossroads has at least one garage or covered parking space. Parking assignments are controlled solely by the Declaration and Master Deed and its legally recorded revision and amendments. No other parking arrangements are valid and binding unless such arrangement is officially recorded with Dallas County. 
  •  
  • Uncovered parking is available for residents who have more than one vehicle and for guest parking. 

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 

Easily communicate with neighbors, community managers, and board members 

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

 

How do I register for TownSq?


Registering for TownSq is fast and easy. Follow the steps below to get started:


Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.